Warranties are only valid for products purchased through authorized Smokus Focus dealers. In order to be considered for a warranty claim customers must provide original receipt of purchase. Warranties covering manufacturers defects are only valid for 1 year after purchase. Manufacturers defects do not include damage from misuse, being dropped, neglect, abuse, water damage, improper charging procedures (see charging instructions), and other uses that are outside of the normal scope of use for Smokus Focus Jars. Please fill out this form and a staff member will get back to you as soon as possible. To expedite your return please upload a picture of your receipt below and have a video of the defect available to send to our staff when we reach out.